AWOS Live
Enhanced Support

Mesotech's AWOS Live is a cloud-based platform that revolutionizes AWOS management with real-time visibility, proactive support, and enhanced uptime.

Transforming AWOS Management with Cloud-Enabled Support

Mesotech’s AWOS Live is a first of it's kind platform secure, cloud-enabled technology that transforms AWOS management. It boosts uptime, minimizes disruptions, and delivers tools and support beyond traditional solutions. With real-time visibility, proactive management, and remote support, AWOS Live keeps your airport’s weather operations reliable and efficient.

AWOS Live Support Tiers

AWOS Live
  • Airport Weather Advisor®: AWOS Live real-time internet data display with a custom website URL.
  • Factory Support: Receive expert assistance via phone, email, or videoconference with a guaranteed <24-hour response during business hours.
AWOS Live Premium
  • All Features Included with AWOS Live Basic: AWOS Live display, remote support included.
  • Premium System Health Notifications: Stay updated with SMS and email alerts for real-time system health updates.
  • Priority Support Access: A dedicated support engineer will be assigned within 1 hour of your request (business hours).
  • Proactive Monitoring: Mesotech’s helpdesk continuously monitors your system’s health and responds to potential outages proactively.
  • Remote Maintenance Assistance: Mesotech's cloud-enabled Factory Support for in-depth troubleshooting and diagnostics during business hours.

AWOS Live Premium Enabled Add-Ons

Weather Camera

Mesotech's Weather Camera seamlessly integrates with your AWOS system & AWOS Live, delivering live, high-definition visuals of current weather conditions.

Enhanced Awareness: HD weather imagery enhances safety with instant visual confirmation.

Integrated Design: Strategically placed on AWOS for optimal visibility, power, and data access.

Hassle-Free Ownership: Simplified upkeep during routine AWOS servicing

Loaner Parts Program

Keep your AWOS systems running smoothly with our fast and reliable loaner parts program. Designed to minimize downtime, this service provides spare equipment shipped within 24 business hours, ensuring seamless weather reporting even during repairs or RMAs.

Rapid Replacement: Access loaner parts shipped within 24 business hours to reduce operational interruptions.
Seamless Continuity: Ensure uninterrupted AWOS functionality while your equipment is being repaired or replaced.
Expert Support: Leverage Mesotech’s commitment to keeping your systems operational with quick, reliable service.

 

Fleet Manager

Streamline the management of multiple AWOS systems with AWOS Live Fleet Management Web Hub Application, designed to centralize operations and provide actionable insights across your entire fleet. With a robust dashboard, advanced analytics, and expert support, this solution simplifies complex system oversight and ensures maximum uptime.

Fleet Dashboard: Monitor live and historical data, system health, and outages from a single interface.

Global System Map: View operational status across your fleet in real-time.

Operations Insights: Track key metrics like uptime, real-time byte messages, mean time between failures, error trends, and software version status to improve system reliability.

Proactive Reviews: Participate in bi-annual "State of the Fleet" videoconferences to receive health reports and recommendations.

Team Training: Includes refresher training for users, ensuring your team stays proficient with the latest tools and best practices.

Learn how Mesottech can customize AWOS Live Fleet Support to simplify your operations and elevate your fleet performance!

Why Premium Support Matters

Premium support is designed to empower AWOS technicians and owners by equipping them with the tools, insights, and resources needed to stay informed and work efficiently.

No more hearing, "The AWOS is down" from pilots.

Through remote diagnostics and proactive system health monitoring, we identify issues before they escalate and guide on-site technicians to implement swift, effective repairs. This minimizes downtime, reduces costs, and ensures reliable system performance to keep operations running smoothly and safely, and allow owners to focus on other priorities.